Without proper change management, staff will frequently resort to doing things such as downloading data from the new system in order to create their own reports or even building their own external data management systems in order to avoid having to learn how to use the new IT systems.
Because resistance to change is something that is deeply ingrained in many people, a law firm project manager must do their best to manage change and ease the transition to using new law firm management software.
Here are five principles to keep in mind in order to encourage staff to "buy in" to the change and increase their enthusiasm about using the new law firm management systems.
1. Be honest, and encourage communication
Keep in mind that your law firm's most valuable resource is its people. Some members of the staff have probably been working in the field for years, and have definitely acquired some vital insights into the operations of a law firm.
Encourage everyone to be open and honest. If they feel that there may be a better way to do things, or if they have a suggestion, be ready to consider what they have to say.
2. Emphasise accountability
Every person involved in the change should know exactly what is expected of them. Be clear regarding what a person is to do, when it should be done, and what the guidelines relating to how it should be done are. This will help curtail confusion and increase the efficiency of the change.
3. Support leadership
The people taking the managerial roles on the project team should be mindful of their status as leaders, and should conduct themselves accordingly. Ensure they remain open-minded and are willing to consider other's suggestions and even encourage them to be leaders. Remember, since a change is coming regardless, it makes sense for the change to be as beneficial as possible.
Likewise, the leadership of the law firm itself should be committed to supporting and assisting the project team during all phases of the change. This will reduce lag times and improve the firm's ability to manage the change.
4. Take steps to ensure the engagement of the members of the project team
Employees who are assigned to serve on the project team will doubtless have other tasks that can be reallocated in order to give them the time to focus on the project. They should be able to give priority to their tasks associated with the change.
5. Alignment is key
All the members of the project team should be reminded to keep their eyes on the overall goal. If an individual or a team begins to consider alternate agendas, the result can be disastrous. The project team should always operate with the overall goals of meeting the various project milestones in a timely and efficient manner.
Managing change will help make the transition to your new practice management software seamless and effective. It may be necessary to spend some time with individual members of the staff, explaining how the new software will improve efficiency and free up their time for use on other, more productive, tasks. Be sure to address any job security issues by assigning new tasks to staff in order to take advantage of their increased productivity.
By following the above principles you can help ensure that your law firm continues to be nimble, efficient, and able to deliver the highest quality service possible. Contact us today to see how we can improve your transition to our intuitive practice management system.